How to Remove a Facebook Page Admin Who Refuses to Accept Removal

A Step-by-Step Guide for Local Businesses, Committees & Community Groups

Have you found yourself searching:

“How do I remove someone from my Facebook Page who won’t approve it?”

You’re not alone… I’ve been there too…

Recently, I worked with an organisation where a former member had left on less-than-ideal terms. Unfortunately, this person still had full admin access to their Facebook Page and was refusing to approve their removal.

We quickly realised that without their cooperation, we had a serious problem.

This blog is for anyone facing a similar challenge, whether you’re a small business owner, committee organisation, non-profit, or someone just trying to regain control of your Facebook Page.

I’ve broken it all down in a clear, easy-to-follow guide with real-world advice based on my personal experience.

You can even download the letter templates and checklists to help you through the process.

Why Facebook Now Requires Admins to Approve Their Own Removal

At first, this new rule felt like a design flaw. Why would Facebook allow someone to block their own removal, especially if they were no longer part of the team?

But then I thought about another situation I had, just weeks earlier… Where this would have been ideal.

One of the businesses I support reached out in a panic. Their Page had been hacked. The hacker logged into the admin’s account and removed everyone else, locking them out completely.

They didn’t even realise it had happened until it was too late to recover.

That’s when it hit me: Facebook’s policy is a protection, not a problem.

Here’s why this feature is actually a good thing:

• Prevents hackers from secretly removing Page owners
• Ensures transparency with high-level permissions
• Gives admins a chance to respond if something looks suspicious

But like any good system, there are edge cases where it doesn’t work well and that’s where the dispute process comes in. So, lets make it as simple as possible…

Step 1: Try the Easy Way First: Remove the Admin via Settings

Before jumping into Meta’s dispute process, it’s worth trying to remove the person using the standard Page settings. If they approve it, you’ll save yourself a lot of time, stress and paperwork.

How to Remove Someone from Your Facebook Page:

1. Go to your Facebook Page
2. Log in with an account that has full admin access
3. Click Settings in the left-hand menu
4. Click “New Pages Experience” or “Page Setup” depending on your version
5. Choose “Page Roles” or “Page Access” depending on your version
6. Locate the person’s name
7. Click the three dots (…) next to their name
8. Select “Remove Access”
9. Enter your password to confirm

⚠️ If the person has full control, they’ll receive a notification requesting approval of the removal. If they don’t approve, you’ll need to escalate.

Step 4: Preparing Your Case

1. Choose the Right Person to Submit the Request

• Must be someone with full control admin access to the Page
• Must have government-issued ID
• Should ideally be a Business Owner, Manager or Commitee Member (President, Vice President, or Treasurer)

2. Find Your Meta Business Portfolio or Manager ID

This ID is crucial for the support form.

4. Submit Your Request to Meta

Go to: https://www.facebook.com/business/help/1580486349413648

• Click “Get Support” (top-right corner)
• Select “Business Manager Admin Dispute”
• In the message box it will say this: “Tell us your asset ID and other details to get help from Meta Support.” – Provide the ID and other details.
• Click Next and Follow the Prompts…
• Upload your:
  • ID
  • Attestation letter
  • Ownership proof

Wait for Meta to review and respond. It can take a few days to a few weeks, depending on the complexity of the situation.

Admin Dispute Submission Checklist

🔲 Government-issued ID of the requester
🔲 Attestation letter with all required info
🔲 Ownership proof (utility bill, ASIC certificate, or AGM minutes)
🔲 Business Portfolio or Manager ID
🔲 Facebook Page URL & Page ID
🔲 Requester’s Facebook profile URL and email

If you request the downloadable template above, we will also attached a full checklist for this process.

To prevent this happening in the future, lets talk about this:

BONUS TIPS: How to Give Access Without Losing Control

When to Give Full Control

Only assign full control to:

• Business owners
• Committee executives (President, VP, Treasurer)
• People with full legal responsibility

📌 Tip: If committee members don’t use Facebook, the team should decide who holds access and record that in the minutes.

Who Not to Give Full Control To

• Freelancers
• Temporary staff or volunteers
• Agencies you don’t know or trust
• People outside your organisation

If Someone (Like an Agency) Requests Full Access

As someone who runs a digital agency, I know it can be necessary but you need to do your due diligence.

• Ask about their security policies
• Check who will have access on their team
• Review access monthly and document everything
• Don’t be afraid to ask questions it’s not personal, it’s smart