10 Essential Website Features Every Small Business Needs

In today’s digitally driven world, a website is more than just an online business card; it’s a cornerstone of your brand. Your website is where potential customers go to learn about your business, browse your products or services, and (hopefully!), make a purchase or inquiry. However, not all websites are created equal. As a small business, there are essential features your website should have to optimise user experience and maximise conversions. Here are our top 10 tips to crafting an effective and impactful website.

10 Essential Website Features Every Small Business Needs

1. Responsive design

In an age where smartphones are practically an extension of the individual, a mobile-friendly, responsive design is non-negotiable.

Quick tip

Test your website’s responsiveness by resizing your browser window. If elements adapt naturally, you’re on the right track.

Responsive Design

Fast Loading Speed

2. Fast loading speed

A slow website is a conversion killer. According to studies, a 2-second delay in load time can increase bounce rates by up to 103% – meaning more people will leave your site before they’ve had a chance to look at what you have on offer!

Quick tip

Use tools like Google’s PageSpeed Insights to evaluate and improve your site’s loading speed.

3. Clear call-to-action (CTA) buttons

Whether it’s to make a purchase, sign up for a newsletter, or contact you, clear and compelling CTAs guide visitors toward taking action.

Quick tip

Make your CTA buttons stand out with contrasting colours and concise language like “Buy Now,” “Learn More,” or “Get Started.”

Clear Call-to-Action (CTA) Buttons

Easy Navigation

4. Easy navigation

Confusing menus and cluttered layouts can frustrate visitors. Keep your navigation simple and straightforward.

Quick tip

Utilise a sticky navigation bar that stays at the top of the page as users scroll so essential links are always accessible.

5. High-quality imagery

Visuals are key to grabbing attention. Invest in high-quality photography to showcase your products, services, or team.

Quick tip

Use images that tell a story and evoke the emotion or satisfaction your products or services offer.

High-Quality Imagery

About Us Page

6. ‘About Us’ page

People do business with those they know, like, and trust. An About Us page gives your business a human element.

Quick tip

Tell your story, introduce your team, and share your mission and values. Make it relatable.

7. Contact information

This seems basic, but you’d be surprised how many businesses make it difficult to find their contact details. Make yours easy to locate.

Quick tip

Consider adding a ‘Contact Us’ button on the navigation bar and include multiple ways to get in touch at the footer of every page.

Contact Information

Blog Section

8. Blog section

A blog serves multiple functions: it can educate your audience, improve SEO, and establish you as an authority in your field.

Quick tip

Plan a content calendar and update your blog regularly with valuable, relevant information.

9. Social media integration

Your website and social media platforms should work cohesively to extend your online presence.

Quick tip

Add social media icons that link to your accounts and consider integrating feeds to display recent posts.

Social Media Integration

Analytics Tools

10. Analytics tools

Understanding how visitors interact with your website is key to improvement. Implement analytics tools to gather essential data.

Quick tip

Start with Google Analytics to monitor important metrics like traffic sources, time spent on the site, and conversion rates.


As a small business, your website is one of your most valuable assets. It’s the digital storefront that’s open 24/7, representing your brand to the world. By incorporating these 10 essential features, you not only improve its functionality, but you also significantly enhance the user experience, ultimately driving more conversions.

Your business deserves a website that works as hard as you do. So, why settle for anything less? Let this be your inspiration to build or revamp your website into something extraordinary.

Ready to take the next step in your digital journey? Feel free to contact us, and let’s turn your vision into reality.